Refund policy

We have a 15-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cs@teveslinda.com Please note that returns will need to be sent to the following address:

Te Ves Linda PO BOX 20344 Philadelphia, PA 19137

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

• Items returned after 30 days of delivery are not eligible for return.

You can always contact us for any return question at cs@teveslinda.com

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like, 100% Human Hair No Returns are Accepted is an Intimate Garment, My Wigs and Gold Jewelry Have No Return Policy for this Reason lease choose Your style and size carefully before making Your purchase, other products have 15 days return and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

A Few Conditions to Be Eligible for a Refund

• You need to have the original packaging, materials, and accessories.
• The product has to be in new and unused condition.
• You need to return the products to us within 15 days of delivery
• Items returned after 30 days of delivery are not eligible for return.

 

Exchanges                                                                                                                         

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

European Union 10 day cooling off period                                                                   

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 10 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, you send the product back to us and we refund you the price of the original product less a 20% processing fee when we receive the item back, please contact us at cs@teveslinda.com